Frequently Asked Questions
Everything you need to know about your Hiboy ride.
How long does shipping take for electric scooters and bikes?
Orders are typically processed within 1-2 business days. Standard shipping via FedEx or UPS usually takes 3-7 business days depending on your location within the continental United States.
What is the Hiboy return policy?
We offer a 30-day return policy for most products. Items must be in their original packaging and in like-new condition to qualify for a full refund, minus any applicable restocking fees.
Do Hiboy products come with a warranty?
Yes, all Hiboy electric vehicles come with a 12-month limited warranty covering manufacturing defects in the motor, battery, and frame, ensuring your peace of mind while riding.
Can I ride my Hiboy electric scooter in the rain?
While our scooters have an IPX4 or higher water-resistance rating, we recommend avoiding heavy rain and deep puddles to protect the internal electronic components and ensure long-term durability.
Where can I find replacement parts for my scooter?
Genuine replacement parts, including tires, brakes, and chargers, are available directly on our website under the 'Accessories' section to keep your ride performing at its best.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna or Affirm, allowing you to pay for your gear over time.