Returns & Exchanges
At Hiboy, we stand by the quality of our electric scooters and bikes, offering a 30-day return policy to ensure you are completely satisfied with your ride. If your purchase doesn't meet your expectations, we are committed to making the return or exchange process as smooth as possible.
Initiate Your Request
Contact our support team at [email protected] within 30 days of delivery with your order number and the reason for your return.
Prepare the Product
Ensure the item is in its original packaging, including all manuals, chargers, and accessories, and is in like-new condition.
Ship It Back
Once your return is authorized, attach the provided shipping label and drop off the package at the designated carrier location.
Receive Your Refund
After our warehouse inspects the returned item, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing